Last updated: 10 August 2026
This page explains how to delete your account and your data from the NEXA apps VEX PRO (business coaching and management) and PeakS (furniture visualization for upholstery and furniture businesses), both published by R.F master group Ltd., trading as NEXA.
You do not need to contact us and you do not need to wait. Both apps let you delete your account from inside the app, on iOS and on Android:
Deletion is permanent and cannot be undone. Export anything you want to keep first.
If you have uninstalled the app, lost your credentials, or cannot sign in, email matan@nexa-infinity.com with the subject "Account and data deletion request" and tell us:
We confirm the request from the address registered on the account, complete it, and email you when it is done. We respond within 30 days. There is no charge, and you do not need an active subscription to make a request.
You can delete individual records — a specific customer, a document, a photograph or a saved visualization — from within the app at any time, without closing your account. If you would rather we did it, use the email route above and name what should be removed.
| If you are… | Deleting your account removes… |
|---|---|
| A user on a business account (for example a sales representative) | Your own user record and personal details. The business account and its data remain, under the business owner's control. |
| The owner of the business account | The entire business account: all users, all customer records, all catalog data and all visualizations. This affects everyone in your business, so confirm with them first. |
| Data | On account deletion |
|---|---|
| Account details — name, email, phone number, username, password hash | Deleted |
| Photographs you uploaded and visualizations generated from them | Deleted |
| Business data — business profile, goals, forecasts, leads and customer records, employees, tasks, meetings, documents, deliverables, product and fabric catalog | Deleted |
| Messages and content exchanged with in-app AI assistants | Deleted |
| Copies held temporarily by our AI providers for abuse monitoring | Deleted by the provider within 30 days of processing; not used to train models |
| Security and authentication logs | Retained up to 90 days for fraud and abuse prevention, then deleted |
| Billing and accounting records (invoices, payment records) | Kept only where required by applicable tax and accounting law, then deleted. No app content is kept with them. |
Your data is retained while your account is active. Backups are rotated and purged on a rolling 30-day cycle, so deleted data disappears from backups within 30 days of deletion.
Contact matan@nexa-infinity.com. See also our Privacy Policy and Terms of Service.